Welcome to official Forza Support!
Here you can read about known issues, content updates, troubleshooting tips, and report issues you've found in-game.
How does it work? The Forza Support & Safety team looks at the issue you are reporting for our currently active titles, tries to reproduce it, bugs it, and then reports it to the developers for further investigation. We do not provide in-game support for our legacy titles. These are titles that are no longer being actively developed or maintained. You can check out our troubleshooting tips for legacy titles in the legacy title section of the support site.
The time it takes to answer a ticket is dependent upon the following:
*What kind of ticket do you submit.
*Volume of tickets we are currently receiving.
*The complexity of the issue being investigated.
Bug Reports: Our Support Agents look at your submitted tickets, try to reproduce the issue, bug it in the database, and notify the developers. You may see that your ticket is marked as "Solved" if we already have the information we need, or it's a known issue that the developers are already working on. This does not mean that the issue has been fixed, but we have received all the information needed and are awaiting news from the developers.
Lost Saved Data/Invalid Profile: Our Support Agents will provide information on how to reset your save to ensure that all the files have been cleared. Unfortunately, we are not able to return progress. The Support Agents will verify an issue with your save and that you have created a new save to play on.
Other Issues: If you're unsure what category to put your ticket into, "Other Issues" is the place to go. We look at all of these tickets and either put them with the other tickets similar to the above, or we will contact you for more information. All issues are reported to the developers via weekly reports.
All other tickets are handled similarly.
Our current hours of operation are Monday - Friday from 6:00am-3:00pm PT / 9am-6pm ET.
If you are experiencing any of the issues noted below, or something similar, please contact Official Xbox/Windows Support or Steam Support based on which platform you are playing on. Unfortunately, we are unable to assist with issues that are not related to our games.
*Issues with XBOX Live or Matchmaking
*Issues with Party Chat or Game Invites
*Issues with Player Harassment or Abuse
*Issues with Purchases and Refunds
*Issues with Store Downloads and Updates
*Issues with Crashing or failure to launch
*Issues with Accounts or Logging in
*Issues with Controllers and/or Devices