Welcome to official Forza Support!
Here you can read about known issues, content updates, troubleshooting tips and report issues you've found in-game.
How does it work? The Forza Support & Safety team takes a look at the issue you are reporting for our currently active titles, tries to reproduce it, bugs it and then reports it to the developers for further investigation. We do not provide in-game support for our legacy titles. There are titles that are no longer being actively developed or maintained. You can check out our troubleshooting tips for legacy titles in the legacy title section of the support site.
The time it takes to answer a ticket is dependent upon the following:
*What kind of ticket you submitted.
*Volume of tickets we are currently receiving.
*The complexity of the issue being investigated.
Bug Reports: Our Support Agents look at your submitted tickets, try to reproduce the issue, bug it in the database and notify the developers. You may see that your ticket is marked as "Solved" if we already have the information we need or its a known issue that the developers are already working on.
Banned Inquiries: You can find out information on your ban at My Ban Info. If your ban has expired and you are still not able to connect to online features, please submit a bug report. There is no appeal process for bans.
Lost Saved Data/Invalid Profile: Our Support Agents will provide information on how to reset your save to make sure that all the files have been cleared. Unfortunately, we are not able to return progress. The Support Agents will verify an issue with your save and that you have created a new save to play on.
Other Issues: If you're not sure what category to put your ticket into, "Other Issues" is the place to go. We look at all of these tickets and either put them with the other tickets that are similar to the above, or we will contact you for more information. All issues are reported to the developers via weekly reports.
All other tickets are handled in a similar fashion.
Our current hours of operation are Monday - Friday from 6:00am-3:00pm PT / 9am-6pm ET.
You should contact XBOX/Microsoft or Steam support regarding the following issues:
*Issues with XBOX Live or Matchmaking
*Issues with Party Chat or Game Invites
*Issues with Player Harassment or Abuse
*Issues with Purchases and Refunds
*Issues with Store Downloads and Updates
*Issues with Crashing or failure to launch
*Issues with Accounts or Logging in
*Issues with Controllers and/or Devices
Player Report: https://support.xbox.com/help/family-online-safety/enforcement/file-a-complaint