Some privacy settings may interfere or reduce functionality in your gameplay experience.
Privacy settings can affect the following
- In Game gifts
- Multiplayer matchmaking
- Auction house
- Player created content (Tunes, Car Designs, Liveries)
If you see an error message regarding privacy settings or parental controls please try the below troubleshooting.
Sign in Refresh
Please sign out of your account then sign back in. Please try this in all locations such as Xbox console, Windows, Windows store, and through the Microsoft website. Doing this should help sync settings across devices and application.
Parental control Settings
Try changing parental controls through the Xbox console, Windows Settings and through the Microsoft website if possible.
Xbox Privacy Settings
Please go to https://account.xbox.com/Settings, sign in if needed, and ensure you haven't selected to block or restrict any privacy and online safety features. If some options are set to Block, you may experience interference or reduced functionality in your gameplay experience.
Verify your privacy settings in the Xbox section are set to "Everyone" for "You can see and upload community creations" and "See other people's Xbox Live profiles”
Double check the age setting for your account and make sure it's over 18 and not listed as another account's child account.
Update Privacy Settings
Double check the age setting for your account and make sure it's over 18 and not listed as another account’s child account.
Additional articles and information
Family & online safety
Change privacy settings in Windows 10
Xbox One online safety and privacy settings for parents and kids