We recently experienced a service outage with the in-game store. Our team has resolved the issue and any purchases made during the interruption should now be available in your inventory. Please log back in after restarting the game in order to claim your purchases.
Official Microsoft Support:
- Issues with XBOX Live or Matchmaking
- Issues with Party Chat or Game Invites
- Issues with Player Harassment or Abuse
- Issues with Purchases and Refunds
- Issues with Store Downloads and Updates