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How do I report a bug?

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Forza Support Team
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Before opening a ticket, please check our known issues articles or search for your issue using the search option at the top. We may already have information or troubleshooting for your case.

Please try to report only one bug or issue per ticket. This helps our team investigate and handle these more effectively. If you have multiple problems you would like to report, please open individual tickets.

 

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Known Issues Articles

If you would like to report a bug, please click on the link at the bottom of this page, and one of our Support Agents will review it.

Please include a screenshot or video showcasing your issue in your bug report.

How to Capture and Share game clips 

Here are a few links for recording and sharing on the Xbox One and Windows 10. If you have any issues attaching screenshots or videos, you can upload the file to One Drive or another file service, then provide the share link.

How to Collect DxDiag and WER files for PC crashes

Create and attach a Dxdiag file to your PC crash tickets.

  1. Press Windows + R
  2. Type in dxdiag and press Enter
  3. Press Save All Information... save the .txt file and attach it to you ticket

 

Create and attach a WER file to your PC crash tickets.

  1. Turn on optional diagnostic data
    1. Search for "Diagnostics & feedback settings" in the Start menu
    2. Enable Optional diagnostic data. The UI for this screen has changed, it might look like either of these.
  2. Run Forza and crash
  3. Collect the WER file
    1. Verify Show Hidden files is active
      1. Open File Explorer  from the taskbar. 
      2.  Select View > Show > Hidden items.
    2. Navigate to the WER folders
      1. There are two folders where WER Reports get stored:
        1. A queue folder, where in-progress reports are stored: C:\ProgramData\Microsoft\Windows\WER\ReportQueue
        2. An archive folder, where finished reports are stored: C:\ProgramData\Microsoft\Windows\WER\ReportArchive
      2.  Wait for the queue folder to be empty, then look in the archive folder. Open the folder corresponding to your recent crash and get the Report.wer file.
  4. Attach the WER files to your ticket

Open a Bug Report Ticket 

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