My Game is Not Launching or is Crashing on PC

If you are having trouble launching your game on PC or are experiencing random crashes, there are a few things you can try.

Software

The following list of software applications can cause Forza Horizon 4 to either fail to launch or crash while playing. Please make sure you either disable or uninstall to ensure successful game play.

• MSI Afterburner / Riva Tuner Statistics Server
• EVGA Precision
• OBS
• Xsplit
• MacType
• Warsaw Banking App
• Wallpaper Engine

If you are using OBS or Xsplit, please set your source to display capture. 

Check for Updates to Windows 10

Always ensure that you have the latest updates to Windows 10 by clicking Start and typing 'Updates' in the search box. Once you've updated, perform a complete shutdown and restart you machine.

Administrator Account

Log in to Windows 10 with a local Administrator Account. This fixes the majority of cases reported.

Downloading a Free App

1. Open the Microsoft Store, then in the top right corner click on the profile picture.
2. If you have multiple accounts signed in, sign out of all of them but leave the email account linked to the game's purchase signed in.
3. Next, in the Microsoft Store download any free app at all.
4. Then try playing the game again through the Microsoft Store 'Library' page.

Run the Microsoft Tool

Go to the link and save/run the tool. Follow the on screen instructions to troubleshoot/fix your issue.

http://go.microsoft.com/fwlink/p/?LinkId=271185

Disabling Development Mode

1. Press Windows + R.
2. Type Powershell and hit enter.
3. Copy and paste the following into the Powershell window and press enter.

Get-AppXPackage | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\AppXManifest.xml”} 

Make Sure the Time/Date on your PC is Correct

1. Right click on the clock on your start menu.
2. Select Adjust Date/Time.
3. Untick then retick 'Set time zone automatically'.
4. Reboot your PC.

VR/Windows Mixed Reality Headsets.

We are currently investigating an issue regarding Forza Horizon 4 crashing when using VR/Windows Mixed Reality Headsets. Please make sure you have these unplugged when attempting to launch and play Forza Horizon 4. 

If you are still having an issue after you've tried these, please submit a ticket using the option below and attach your event logs and DXDIAG.

Instructions on how to get your event logs:

• Try to launch the game.
• Right after the splash screen closes you will want to type Event Viewer into the start menu and press enter
• Select Windows Logs then Application. 
• Select any warning or error messages to see if its related to Forza Horizon 4 (or the title of the game you are going to submit a ticket for).
• If so, you will want to select 'Save Selected Events' from the Actions on the right hand side.