My Game is Not Launching or is Crashing on PC

If you are having trouble launching your game on PC or are experiencing random crashes, there are a few things you can try.

Minimum System Requirements

Confirm your PC build is actually capable of running the game.

The game’s minimum requirements are:

• OS: Windows 10
• RAM: 8GB
• CPU: Intel Core i3-4170 or higher.
• GPU: Nvidia GTX 650Ti or AMD R7 250X.

The recommended system requirements are:

• OS: Windows 10
• RAM: 12GB
• CPU: Intel Core i7-3820 or higher.
• GPU: Nvidia GTX 970 or AMD R9 290X.

If you have an on-board graphics processor be sure to set priority to PCI-E > PCI > Int.Graphics/Int.GPU in BIOS.

Run MemTest to rule out any RAM related issues

Check CPU and HDD bus/transfer speeds

Software

The game does not explicitly support and may even see certain applications/software as a conflict or threat and as such refuse to run, or run with crashes.

1. Disable ALL background software or applications including, Antivirus, Firewalls, and any FPS boosting or monitoring software.
2. Set game priority to high
3. Turn off any overlays

The following list of software applications can cause Forza Horizon 4 to either fail to launch or crash while playing. Please make sure you either disable or uninstall to ensure successful game play.

• MSI Afterburner / Riva Tuner Statistics Server
• EVGA Precision
• OBS
• Xsplit
• MacType
• Warsaw Banking App
• Wallpaper Engine

If you are using OBS or Xsplit, please set your source to display capture. 

We would suggest disabling Game Mode in Windows and close any overclocking, hardware monitoring, streaming, recording and any nonessential apps while you play the game.

Check for Updates to Windows 10

Always ensure that you have the latest updates to Windows 10 by clicking Start and typing 'Updates' in the search box. Once you've updated, perform a complete shutdown and restart you machine.

Microsoft Store and UWP game reset

Make sure all to set your game to the highest priority in Task Manager.

Windows>Settings>Applications>title>Advanced Options>Reset

Administrator Account

Log in to Windows 10 with a local Administrator Account. This fixes the majority of cases reported.

Downloading a Free App

1. Open the Microsoft Store, then in the top right corner click on the profile picture.
2. If you have multiple accounts signed in, sign out of all of them but leave the email account linked to the game's purchase signed in.
3. Next, in the Microsoft Store download any free app at all.
4. Then try playing the game again through the Microsoft Store 'Library' page.

Run the Microsoft Tool

Go to the link and save/run the tool. Follow the on screen instructions to troubleshoot/fix your issue.

http://go.microsoft.com/fwlink/p/?LinkId=271185

Disabling Development Mode

1. Press Windows + R.
2. Type Powershell and hit enter.
3. Copy and paste the following into the Powershell window and press enter.

Get-AppXPackage | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\AppXManifest.xml”} 

Make Sure the Time/Date on your PC is Correct

1. Right click on the clock on your start menu.
2. Select Adjust Date/Time.
3. Untick then retick 'Set time zone automatically'.
4. Reboot your PC.

Missing/Corrupted files 

The game may have encountered an issue with a recent update (Windows, Drivers, Content) and refuses run with crashes or missing updates.

1. Ensure you have the MOST recent Windows 10 update
2. Make sure your Graphics Card is updated with the latest patch, after windows update.
3. Reset Store and Application - Windows>Settings>Applications>title>Advanced Options>Reset
4. Full re-installation of the title

VR/Windows Mixed Reality Headsets.

We are currently investigating an issue regarding Forza Horizon 4 crashing when using VR/Windows Mixed Reality Headsets. Please make sure you have these unplugged when attempting to launch and play Forza Horizon 4. 

If you are still having an issue after you've tried these, please submit a ticket using the option below and attach your event logs and DXDIAG.

Instructions on how to get your event logs:

• Try to launch the game.
• Right after the splash screen closes you will want to type Event Viewer into the start menu and press enter
• Select Windows Logs then Application. 
• Select any warning or error messages to see if its related to Forza Horizon 4 (or the title of the game you are going to submit a ticket for).
• If so, you will want to select 'Save Selected Events' from the Actions on the right hand side.