I've lost all my progress, what do I do?

If you have lost your saved data, please fill out the Lost Saved Data Ticket and one of our Community Support Agents will investigate the issue.

Commonly reported issues:

• My game started from scratch.
• I picked the wrong saved game.
• My cat sat on my controller and cancelled my sync.

Unfortunately, we will NOT be able to return any type of Forzathon Points, Skill Points, Level, Experience, Tokens or Progress.

IMPORTANT NOTE: Never cancel your sync. If you cancel, then you run the risk of having your data corrupted and/or overwritten.

If asked what date to choose - Pick the older date. The saves shown and their dates are a reflection of when the account was CREATED and NOT when it was last saved.

We are unable to restore your game progression, but will return your inventory (Cars, Credits, Vanity items, Wheel Spins) when the steps below have been completed.

1. Forza Horizon profile is no longer available with an error code or an Invalid Profile.

For PC players on Windows 10 Pro only : if you know your way around your PC, you can try deleting the \AppData\Local\Packages\Microsoft.SunriseBaseGame_8wekyb3d8bbwe\SystemAppData\wgs folder on your local hard drive. After doing so, please reboot the computer and then restart the game. You should then be able to sync and play again.

If that does not work for you, or if you are playing on any other platform, please try the following:

1. Fully close the game. (more info on how to do this here).
2. Ensure your Xbox or PC’s internet connection is functioning correctly.
3. Restart the game.
4. After pressing A or ENTER on the welcome screen wait for the sync to complete. This could take a long time, but it is important to be patient.

If the same error message continues to appear after fully restarting the game, try the following troubleshooting:

1. Fully close the game. (more info on how to do this here).
2. Ensure your Xbox or PC’s internet connection is functioning correctly.
3. Delete the local console save data
   • Follow the steps from this article for how to delete saves.
   • Select 'Delete from Console'.
     • For PC try the following:
     • Go to your Windows 10 Settings --> Storage --> Apps & games -->Forza -->Advanced Options -->Select the "Reset" button.
4. Restart the game.
5. After pressing A on the welcome screen wait for the sync to complete. This could take a long time, but it is important to be patient.

If these ideas do not work, then can you please use the Report A Problem feature to capture the issue?

2. Report a Problem

How to report a problem on Xbox

• Enable enhanced reporting
• Go to Settings, Account, Privacy & online safety, Xbox Live privacy, View details & customize, Data Collection and set "You can share enhanced error reports" to Allow
• Download the "Xbox Insider Hub"
• Join the Xbox Insider Program. This will not enroll you into any preview system updates
• Reproduce the issue
• Right after the issue happens, press and hold the power button on your control until the power popup appears. There should now be a "Report a problem" option.
• Select the option to Add New Problem
• Fill out the report

How to report a problem on PC

• Launch the Feedback Hub app on the PC that is having the problem.
• Select Report a problem
• Fill in the ‘Summarize your feedback’ field and explain in more detail (optional)
  Category > Problem, pick Gaming and Xbox > All Other Games
• Select 5 for problem impact your experience
• Recreate the problem
• While capturing, attempt launching the game
• After the error, stop capture
• Submit

For both devices, you will want to note the title of the report you submitted and reply to this ticket with title so we can take a look.

If Step 1 did not work, then you will need to complete Step 3!

3. Delete your Forza Horizon save from everywhere

*Please note that this will wipe your save from everywhere and you will be starting fresh. There is no way to recover your old save.

Please follow these steps based on your device: You do not need to do both devices. If you have an Xbox, its easier to do it there.

How to delete your Forza Horizon save from everywhere on Xbox

1. On Home, select My games and apps.
2. Highlight the game, press the Menu button ​​ ​​on your controller, and then select Manage game.
3. In the menu on the left of the screen, scroll down to Saved Data, then highlight the saved data for your gamertag on the right and press the A button on your controller.
4. You'll be prompted to confirm deletion of this game save data: (You need to select Delete Everywhere in order for this to work)

How to delete your Forza Horizon save from everywhere on PC

1. Make sure your PC Offline Permissions is set to ON
   • Open the Microsoft store.
   • Click on your profile Image and then click settings.
   • Make sure your Offline Permissions is set to ON
2. Start the game, wait for the start screen.
3. Disconnect your PC from the internet.
4. Go to your Windows 10 Settings --> Storage --> Apps & games -->Forza -->Advanced Options -->Select the "Reset" button.
5. Start playing for a few minutes to create a new local save
6. Connect back to the internet.
   • If you are prompted to pick a save, you need to pick "LOCAL" for this time only. Moving forward, you will want to pick "Cloud"

How to delete your Forza Horizon save on Steam

1. In Steam > Settings > Cloud, disable Steam cloud sync. We don't want Steam to restore the files we're about to delete
2. Exit Steam completely
3. Go to the following location: C:\Program Files (x86)\Steam\userdata
4. You should see a folder with a name made up of lots of numbers. That's your Steam ID, and holds all the save data associated with your Steam account. Go into that folder.
5. Find the folder named with your game code. That's the App ID for your game. Go into that folder, then go into the "remote" folder.
6. When you See the UserData.sav folder (It will be followed by a bunch of numbers), delete it.
7. Once you're done with everything, you can open Steam back up 
   uninstall and reinstall the packs, and try opening them again. If everything works, you can re-enable Steam Cloud Sync.

Please submit a ticket once you have completed the steps for your device and have played on the new save and unlocked online mode.

One of our Support Agents will be able to verify that you've completed the steps successfully and will be able to assist further. If the steps were not done successfully, we will let you know so you can try again. Unfortunately, we will not be able to assist further if the steps have not been completed properly. We will not be able to return any lost progress or return your old save. We will be able to return a 1:1 match to your inventory for Forza Horizon players.

Lost Saved Data Ticket