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Multiplayer, Online, and Network Connection Troubleshooting

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Forza Support Team
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Here are some troubleshooting tips to help with any multiplayer connection issues.

 

Check Windows Network Status

Teredo is Unable to Qualify message

 

Network error Error 0x89235108

  • Clear all Xbox Live Credential
    • Click the Start button in the lower left corner of Windows, type Credential Manager, and press Enter.
    • In Credential Manager, click on the "Windows Credentials" button.
    • Scroll down to Generic Credentials
    • Find entries that start with "Xbl"
      • example "Xbl|Devicekey"
    • Select the expand button on the right of the entry
    • Select to "remove" the entries
    • Remove all entries that start with "Xbl"
    • Please note you may need to sign back into other applications due to this.

Windows PC troubleshooting

  1. Ethernet

    1. Disable your Ethernet device.
    2. Restart your PC
    3. Re-enable your Ethernet device.
  2. Restart your router (Power Cycle)
    1. Unplug your router and modem
    2. Wait about a minute
    3. Plug your modem back in
    4. Plug your router back in
  3. Delete the Xbox Identity Provider cache:
    1. Type %localappdata% in your Windows search bar.
    2. Open the Packages folder.
    3. Search the Microsoft.XboxIdentityProvider... folder.
    4. Click on the AC Folder.
    5. Open the TokenBroker folder.If you see the folders Accounts and Cache, please delete them.
  4. Clear all Xbox Live Credentials:
    1. Click the Start button in the lower left corner of Windows, type Credential Manager, and press Enter.
    2. In Credential Manager, click on the "Windows Credentials" button.
    3. Scroll down to Generic Credentials
    4. Find all entries that start with "Xbl"
    5. example "Xbl|Devicekey"
    6. Select the expand button on the right of the entry
    7. Select to "remove" the entries
    8. Remove all entries that start with "Xbl"
    9. Please note you may need to sign back into other applications due to this.

  5. Restart Xbox services

    1. Type "SERVICES" in the Windows search bar and open the system program

    2. Navigate down the list to find the "Xbox Live Network Service"

    3. right-click on this and select START or RESTART

    4. Find "Xbox Live Game Save" in the list and right-click on this and select START or RESTART

    5. Find "Xbox Live Auth Manager" in the list and right-click on this and select START or RESTART

 

Xbox Console Troubleshooting

We recommend trying these steps one by one and see if they work for you.

  1. Check for network outages
    1. Open Settings > Network Settings
    2. Outages are listed on the right hand side
  2. Test Network Connections
    1. Open Settings > Network Settings >
      1. Test network connection
      2. Test Remote Play
      3. Test Network Speed and Statistics
  3. Configure an Alternate Port Selection manually
    1. General > Network settings > Advanced settings > Alternate Port Selection > Manual
    2. Change to one of the other ports in the drop down
    3. Select Continue
  4. Configure an Alternate Port Selection automatically
    1. General > Network settings > Advanced settings > Alternate Port Selection > Automatic
  5. Enable QoS tagging Settings
    1. General > Network settings > Advanced settings > QoS tagging settings
    2. Enable (check) DSCP tagging and WMM tagging
  6. Disable QoS tagging settings
    1. General > Network settings > Advanced settings > QoS tagging settings
    2. Disable (uncheck) DSCP tagging and WMM tagging

  7. Change DNS

    1. Go to settings

    2. Network settings

    3. Advanced Settings

    4. DNS

    5. Manual

    6. Input primary and secondary DNS, Example: 1.1.1.1 and 1.0.0.1 (cloudfare) or 8.8.8.8 and 8.8.4.4 (Google)

    7. Save changes and reboot console.

  8. Clear MAC Address

    1. Go to settings

    2. Network settings

    3. Advance Settings.

    4. Alternate MAC address > Clear > Restart

  9. Set a Static IP

    1. Go to settings

    2. Network settings

    3. Advanced settings

    4. Configure network

    5. Manual

    6. Input the desired IP address based on the gateway information (also shown in the advanced settings info page)

  10. Refresh UPNP Settings on your router

    1. Take the default gateway obtain through PowerShell and search for this on your browser.

    2. To access the router, we can search for the user and password by visiting portforward.com > routers > select router brand and model.

    3. Navigate to the UPnP menu on your router.

    4. Ensure UPnP is enabled.

    5. Disable UPnP.

    6. Save your changes.

    7. Restart your Xbox One, router, and modem.

    8. Navigate to the UPnP menu on your router.

    9. Enable UPnP.

    10. Save your changes

    11. Restart your Xbox One, router, and model

 

If the multiplayer connection test is not successful, the Multiplayer Connection Troubleshooter will try to identify the problem. 

Here is some additional information on advanced network settings from Microsoft

IPsec error message.

Please see our IPsec article for more information on this

 

Contact Xbox and Windows support

If you are still having an issue after trying the steps above, don't hesitate to contact official support for assistance. 

The support links to a virtual agent to assist you. If you want to call a support agent, type "phone support" in the virtual agent window. You'll be prompted to answer a couple of questions about your issue, then directed to either get in the phone queue or schedule a call.

 

Contact Forza Support

  • After following the steps above, please submit ticket to the Forza support team.
  • Submit a Ticket

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