Multiplayer, Online, and Network Connection Troubleshooting

Here are some troubleshooting tips to help with any multiplayer connection issues.

PC

Please make sure Windows 10 is up to date.

1. Open the Xbox App (Xbox Console Companion) on your PC and navigate to the settings button.
2. Click the Network tab and let it run its cycle.
3. Once it's complete, you will see your Xbox Multiplayer NAT type and Server connectivity:
4. If an issue is identified, follow the "More Information" link for further troubleshooting steps.

Teredo is Unable to Qualify

Please check this article for information on how to troubleshoot this error:

https://support.xbox.com/help/Hardware-Network/connect-network/troubleshoot-party-chat 

Xbox App Server Connectivity on Windows 10 is Blocked

https://support.xbox.com/help/hardware-network/connect-network/server-connectivity-xbox-app-displays-blocked 

After following the steps above, please submit a "Not Able to Connect to Multiplayer" Ticket if you are still having an issueNot Able to Connect to Multiplayer" Ticket.

Ethernet

• Disable your Ethernet device.
• Restart your PC
• Re-enable your Ethernet device.

Restart your router (Power Cycle)

• Unplug your router and modem
• Wait about a minute
• Plug your modem back in
• Plug your router back in

XBOX

We recommend trying these steps one by one and see if they work for you.

1. Check for network outages
   1. Open Settings > Network Settings
   2. Outages are listed on the right hand side
2. Test Network Connections
   1. Open Settings > Network Settings >
      1. Test network connection
      2. Test Remote Play
      3. Test Network Speed and Statistics
3. Configure an Alternate Port Selection manually
   1. General > Network settings > Advanced settings > Alternate Port Selection > Manual
   2. Change to one of the other ports in the drop down
   3. Select Continue
4. Configure an Alternate Port Selection automatically
   1. General > Network settings > Advanced settings > Alternate Port Selection > Automatic
5. Enable QoS tagging Settings
   1. General > Network settings > Advanced settings > QoS tagging settings
   2. Enable (check) DSCP tagging and WMM tagging
6. Disable QoS tagging settings
   1. General > Network settings > Advanced settings > QoS tagging settings
   2. Disable (uncheck) DSCP tagging and WMM tagging

If the multiplayer connection test is not successful, the Multiplayer Connection Troubleshooter will try to identify the problem. 

Here is some additional information on advanced network settings from Microsoft

IPsec error message.

Please see our IPsec article for more information on this

Contact Xbox and Windows support

If you are still having an issue after trying the steps above, don't hesitate to contact official support for assistance. 

• XBOX: http://support.xbox.com
• WINDOWS: https://support.microsoft.com

The support links to a virtual agent to assist you. If you want to call a support agent, type "phone support" in the virtual agent window. You'll be prompted to answer a couple of questions about your issue, then directed to either get in the phone queue or schedule a call.